Section 3: Product Page Mastery Checklist

Frequently Asked Questions (FAQ)

Resources

In this video, I’m going to show you how to add FAQs to your website. I’m going to show you how to create questions specific to your store and your products and give you a list of common FAQs and some answers you can use for your own store.

 So what is an FAQ?

FAQ stands for Frequently Asked Questions. It is a page or a section on your website where you list out the common questions your customers have and then you answer them. Why do you need to have an FAQ page or section on your Ecom store?

Well, you need it because of the following reasons:

1. It allows you to deal with your customer’s questions and OBJECTIONS before they even ask you.

2. It frees up your live chat and customer service because you can answer some customer questions before they even ask.

3. It helps establish trust and turns a looker into a buyer. 

4. It shows that you really understand our customers and that you can solve their problems.

5. It serves as your automatic salesman that just answers common customer questions all day.

In this video, I show you where you can find inspiration for writing your FAQs and some tips on how to write FAQs that are unique to your brand. 

I've also created a FREE FAQ Template where I outlined 15 FAQs with answers that you can use for your own store.

Add Your Comments & Questions Below

Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
page
post

Subscribe to Our Newsletter and Don't Miss Anything Important!

Thank you for your interest in our newsletters. We will send you only the most important news and updates. No spam, we promise.

We are committed to protecting your privacy, as described in our Privacy policy.

What’s your goal today?

1. Hire us to grow your ecommerce store

We’ve generated millions for our clients, using the methods we’ve developed over years with a singular focus on Google Ads for ecommerce. To discover how we can help grow your business:

Claim your FREE website strategy session with one of our renowned experts.

2. Learn & develop your ecommerce skills

Watch our highly regarded YouTube channel, followed by over 23,000 store owners and ecommerce learners from around the world.

You can also subscribe to our weekly email newsletter to get real-world tested growth and optimization strategies, as well as notifications on anything you may need to know as an ecommerce store owner.

Browse our blog, written and structured to be the best resource in the world for anyone starting and growing their online store. It includes strategy guides, setup instructions, checklists, and tools.

Explore our KeyCompendium, which is a comprehensive wiki of digital marketing terms. Many readers have commented on the usefulness of this content.

3. Join our team

If you want to join our team—or discover why our team members love working with KeyCommerce—then see our “Careers” page.

4. Contact us

We help ecommerce store owners around the world, so get in touch!