Google Merchant Center Suspension Fix

We’ll get your GMC suspension lifted so your Google Shopping campaigns can run again… guaranteed

With this service, we won’t just audit your website, product feed, and Google Merchant Center account like we do for the suspension audit, we’ll work with Google until your Merchant Center account is unsuspended.

If we can’t fix it in 60 days you get your money back.

Schedule your FREE growth strategy session

If your website generates over $15k per month, let's chat. We'll discuss your goals and figure out how we can help your business get to its next stage of revenue and growth. (Others charge for this level of consultation.)

Fix your GMC Suspension

We’ve gotten Merchant Center suspensions lifted for our clients with a 100% success rate. We know what we’re doing here.

Client feedback

Mac Steer
Mac SteerSims Direct Owner
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“Almost $4 million in revenue from basically nothing.”
Matt Childs
Matt ChildsWine Stash
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“[They] helped us to more than 10x our conversions while decreasing the amount we're spending on Adwords almost every day.”
Ellen McCaleb
Ellen McCalebHeadwaters Studio
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"My conversion rate went from like 1.83 to over 9%."
Pat Langley
Pat LangleyVaikobi
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“We've been using them for just over a year now and we've had incredible success. We've grown our online business 145% and achieved a ROAS of 4.9. Fantastic return on investment!”
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"Our ROI's went from 88% to 275%, which is huge."

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Have you received an email like this?

Audit Email

Google has been banning Google Merchant Center accounts like crazy and it’s very hard to understand why it’s happening to your own store.

The reasons given by Google are rather unhelpful:

  • “Misrepresentation”
  • “Unacceptable business practices”
  • “Counterfeit goods”
  • “Malicious software”
  • “Suspicious payments”
  • “Circumventing systems”

We have found that there are 3 main areas causing GMC Suspensions:

1. Issues within your Google Merchant Center Account

We regularly find issues within Google Merchant Center. Such as incorrect  or poorly added Business Information Settings, problems with Shipping Information, or more.

2. Issues within your Product Feed

There are often problems with product feeds causing suspensions such as product disapprovals, errors, warnings or problematic fields within your feed.

3. Issues on Your Website

A large amount of issues occur on your website. Missing (or poorly written) policy pages, misleading information, copied product details and reviews, among a multitude of other factors that can lead to a poor user experience.

When you purchase our GMC Suspension Fix, our compliance team will go over these 3 areas to identify the likely cause of your suspension.

We’ll then connect with Google to appeal your suspension.

We guarantee that your GMC account will be unsuspended within 30 days or you’ll get your money back.

To be eligible for this service and guarantee:

  • Your store must comply with all Google policies regarding content and practices.
  • You must not have created a new account in an attempt to circumvent a previous suspension. (Google hates that.)
  • Your business must not be engaged in unethical practices, such as fake reviews or misleading claims.
  • You must agree to implement our recommended changes (we’ll revise everything we can, but sometimes we don’t have the access store owners do to fix all required changes ourselves).

The process

2. If you’re deemed eligible, purchase the service (we’ll provide a link).​

3. Provide access to your platforms.

Upon purchase, you’ll be directed to an onboarding guide that shows you how to give our specialists the necessary access to your platforms. It will also ask you for further information related to your suspension, which can assist us in finding the likely cause.

4. Review your audit.

It will be emailed as a PDF to you within 7 days.

5. Implement the recommended audit changes.

While we can and will make many changes on your behalf as part of our services, there may be some elements that only you have the information or access to do yourself.

6. Appeal.

Once all the recommended fixes have been implemented we will submit your appeal to the Google team.

7. Repeat as necessary.

If it doesn’t work the first time, we will continue to audit, change, and appeal once again. Successful second and third are quite common.

What will you need to do?

Included in our audit will be several recommendations for fixing your GMC account, product feed and ecommerce store.

You’ll need to make these changes to your site and GMC Account on your own.

We’ll make as many changes as we can to your GMC Account and product feed (such as fixing product disapprovals, etc.) but, often, you will need to make the changes yourself, as we won’t have access to specific information about your store. For example, you may not have the correct shipping information in your GMC account settings.

Why are so many stores getting suspended?

Google's updated algorithm

While many store owners have been violating Google's Shopping policies for years, in July of 2020 Google began a huge crackdown on these stores, particularly dropshippers.

Google wants to create the best experience for customers and with a huge flood of new store owners that were flaunting the rules, Google had to do something about it. They have now made it very hard for beginners who actually are doing the right thing. It's now much harder to get a new account live on Google Merchant Center without being suspended.

Layer 20

This screenshot was taken from Google's Keyword Planner showing the huge increase in suspensions.

Google's Policies are NOT enough

Google rarely tells you the exact cause of your suspension.
They usually tell you to check their policies and fix your store. That's it. The problem is that the cause of your suspension is often not directly mentioned in their policies.

Google now relies on finding patterns between stores. This allows them to quickly spot stores that COULD be a potential scammer. Once you learn these patterns you can fix your store, appeal the suspension and get your Shopping Ads running again.

Google thinks you're a scammer (you're not)

It is very hard to know that a store is scamming people until someone actually reports it. Because of this, Google needed a way to identify scammers before they even scam.

Like with many of the suspended stores we help, only an extremely small percentage are actually doing something bad. Most have just been innocently caught up in Google's algorithm by accident.

Let us take a look at your website, Google Merchant Center Account and Product feed and we'll tell you the likely cause of your suspension. Get these areas fixed and you can appeal your suspension in order get back advertising on Google Shopping.

You’ve got options

This audit is one of three options we’ve developed for store owners facing a suspended Google Merchant Center account.

A step-by-step guide for fixing just about every possible suspension-causing mistake yourself. It includes 20+ case studies of REAL suspended stores and an 87 point checklist to complete. It’s taught by none other than Sam Baldwin, a renowned teacher who has helped thousands of stores with his videos and course.

A complete inspection by a professional team who’s done this successfully hundreds of times. You’ll receive a complete audit report of any issues found in your website, product feed, and Google Merchant Center account, and given clear guidance on how to fix them.

Can’t afford to leave anything to chance? As long as you fit the criteria of being an ethical, legitimate business that isn’t deliberately attempting to thwart Google policies, we’ll get you unsuspended within 60 days… guaranteed. This service currently has a 100% success rate.

What’s your goal today?

1. Hire us to grow your ecommerce store

We’ve generated millions for our clients, using the methods we’ve developed over years with a singular focus on Google Ads for ecommerce. To discover how we can help grow your business:

Claim your FREE website strategy session with one of our renowned experts.

2. Learn & develop your ecommerce skills

Watch our highly regarded YouTube channel, followed by over 23,000 store owners and ecommerce learners from around the world.

You can also subscribe to our weekly email newsletter to get real-world tested growth and optimization strategies, as well as notifications on anything you may need to know as an ecommerce store owner.

Browse our blog, written and structured to be the best resource in the world for anyone starting and growing their online store. It includes strategy guides, setup instructions, checklists, and tools.

Explore our KeyCompendium, which is a comprehensive wiki of digital marketing terms. Many readers have commented on the usefulness of this content.

3. Join our team

If you want to join our team—or discover why our team members love working with KeyCommerce—then see our “Careers” page.

4. Contact us

We help ecommerce store owners around the world, so get in touch!

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